Personal Effectiveness and Influencing Skills: Communicate, Negotiate, Influence and Persuade

The Link between Influence and Relationships
• Defining the Characteristics of Required to Influence Others
• Where are you and those you wish to Influence on the Change Curve?
• What are the blockages we face when influencing others?
• The Importance of Accommodating Different Learning Styles
• The Fight, Freeze, or Flight: How the brain works?
• Unconscious Bias and How We Filter Information
• Understanding Different Behavioural Styles
• Emotional Intelligence and Influence

Building Your Personal Effectiveness Toolkit
• The Influence Model
• The Critical Elements of the Influencing Model Explained and Demonstrated
• Listening with Intent
• Asking Better Questions to Understand Truly
• The Importance of Building in Flexibility to Any Idea or Proposal
• Influencing Decision Making at Work
• Influencing Others to Make More Informed Decisions
• How to Use Decision Making Tools in Practice

Negotiation in Practice
• Explaining What Negotiation Is and Isn’t
• An Introduction to Negotiations
• Negotiation Skills in Business and Life
• Understanding Negotiation Parameters
• Preparing for Your Negotiations
• Learning How to Identify Negotiable Variables – What do I trade?
• The Principles of the WAP (Walk Away Point) and Why It Is Important

Delivering a Best in Class Presentation
• What makes Memorable Speech?
• Presentation Top Tips
• Introduction and Use of the INTRO Formula
• Using Intonation for Effect
• Exploring the Role of Non-Verbal Communication When Presenting
• PowerPoint Do’s and Don’ts
• Using Stories and Visualisation to Enhance Your Message
• How to Control Nerves like a Professional
• Creating a Personal Vocal Checklist

Building Your Sphere of Influence
• Understanding the Sphere of Influence
• Creating a Personal Influence Map
• Consideration of Influencing Tactics
• Developing a Personal “Plan of Action” for Your Return to Work
• Building Your Personal Resource Library