Best Practices in Total Quality Management (TQM) for Stores Officers

Objectives:
• Understand the principles and concepts of Total Quality Management (TQM).
• Learn the role of stores officers in implementing TQM practices.
• Explore best practices and techniques for improving quality management in store operations.
• Develop skills to identify and address quality issues effectively.
• Gain insights into continuous improvement methodologies and their application in store management.
• Understand the importance of customer focus and satisfaction in TQM.
• Learn how to implement quality control measures and ensure compliance with standards and regulations.
• Acquire knowledge of tools and techniques for measuring and monitoring quality performance.
Course Content:
Introduction to Total Quality Management (TQM)
• Principles and philosophy of TQM
• Evolution and history of TQM
• Benefits and challenges of implementing TQM
Role of Stores Officers in TQM
• Responsibilities and duties of stores officers
• Contribution of stores officers to quality management
• Importance of teamwork and collaboration in TQM
Quality Improvement Techniques
• Continuous improvement (CI) methodologies
• Kaizen, Lean, and Six Sigma principles
• Quality circles and suggestion systems
Quality Planning and Control
• Quality planning process
• Quality control tools and techniques
• Statistical process control (SPC) methods
Customer Focus and Satisfaction
• Understanding customer needs and expectations
• Customer satisfaction measurement
• Importance of customer feedback and complaints handling
Quality Assurance and Compliance
• Quality assurance (QA) principles and practices
• ISO 9000 standards and certification
• Regulatory requirements and compliance
Process Improvement and Optimization
• Process mapping and analysis
• Value stream mapping (VSM)
• Waste reduction and elimination techniques
Supplier Quality Management
• Importance of supplier quality
• Supplier evaluation and selection criteria
• Supplier development and relationship management
Performance Measurement and Monitoring
• Key performance indicators (KPIs) for quality management
• Quality audits and inspections
• Dashboard reporting and performance tracking
Case Studies and Best Practices
• Real-world case studies of successful TQM implementation
• Best practices in quality management for stores officers
• Lessons learned from industry leaders in TQM implementation
Future Trends in TQM
• Emerging trends and technologies in quality management
• Digital transformation and Industry 4.0 implications
• Sustainability and environmental considerations in TQM

FOR WHOM:
Stores, Purchasing and Logistics Personnel in the Public and Private Sectors.
Methodology
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical experience, emphasizing the application of learned techniques. This approach ensures that attendees return to their professional environments equipped with both the competence and self-assurance to effectively implement the acquired skills in their responsibilities.

DATE:

1ST BATCH:        2nd – 4th Apr,                    2025     

2ND BATCH:       7th – 10th Oct,                  2025