Capacity Building for Secretaries, Personal Assistants, and Administrative Officers

Objective:
• Enhance the skills and capabilities of secretaries, personal assistants, and administrative officers to excel in their roles.
• Provide insights into best practices for efficient office management and administrative support.
• Equip participants with the tools and techniques necessary to handle diverse responsibilities effectively.
Course Content:
• Understanding the Role of Secretaries, Personal Assistants, and Administrative Officers
o Definition and importance of the role
o Key responsibilities and expectations
• Effective Communication Skills
o Verbal and written communication techniques
o Listening skills and empathy in communication
• Time Management and Prioritization
o Strategies for managing time effectively
o Prioritization techniques for handling multiple tasks
• Organizational Skills
o Methods for organizing tasks, documents, and schedules
o Maintaining confidentiality and discretion
• Office Management Best Practices
o Managing meetings and appointments
o Event planning and coordination
• Information and Data Management
o Handling incoming and outgoing correspondence
o Document management and filing systems
• Technology and Tools for Efficiency
o Effective use of office software (e.g., MS Office, Google Workspace)
o Introduction to office automation tools and techniques
• Customer Service and Interpersonal Skills
o Providing excellent customer service
o Building positive relationships with colleagues and clients
• Problem Solving and Decision Making
o Approaches to problem-solving in administrative contexts
o Making effective decisions under pressure
• Professional Development and Continuous Learning
o Setting personal and professional goals
o Strategies for continuous improvement in administrative roles
• Ethics and Professionalism
o Ethical considerations in administrative work
o Upholding professionalism in all interactions

FOR WHOM
Secretaries, Personal assistants, and administrative officers in the public and private sectors

Methodology
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical experience, emphasizing the application of learned techniques. This approach ensures that attendees return to their professional environments equipped with both the competence and self-assurance to effectively implement the acquired skills in their responsibilities.

DATE:
1ST BATCH: 4th – 7th Feb, 2025
2ND BATCH: 27th – 30th May, 2025
3RD BATCH: 16th – 19th Sept, 2025