Objectives:
• Understand the fundamental procedures and regulations governing store operations.
• Learn the best practices for efficient and effective store management.
• Develop skills to ensure compliance with relevant regulations and standards.
• Explore strategies for optimizing inventory control and stock management.
• Gain insights into store security measures and risk management practices.
• Understand the importance of documentation and record-keeping in store procedures.
• Learn how to streamline processes and improve productivity in store operations.
Course Content:
Introduction to Store Operations
• Overview of store functions and responsibilities
• Importance of stores in organizational operations
• Role of stores in supply chain management
Store Procedures and Documentation
• Documentation requirements for store transactions
• Procedures for receiving, storing, and issuing goods
• Record-keeping and documentation best practices
Regulatory Compliance
• Overview of regulations governing store operations
• Compliance with health and safety regulations
• Legal requirements for handling hazardous materials
Inventory Control and Management
• Inventory control methods and techniques
• Stock replenishment strategies
• Inventory valuation and cost management
Store Security and Risk Management
• Security measures for protecting store assets
• Risk assessment and mitigation strategies
• Loss prevention techniques
Quality Assurance in Stores
• Quality control measures for incoming goods
• Inspection and testing procedures
• Handling of non-conforming products
Best Practices in Store Organization
• Warehouse layout and organization
• Space utilization and optimization techniques
• Efficient picking and packing processes
Technology in Store Operations
• Use of technology for inventory management
• Barcode scanning and RFID technology
• Inventory management software solutions
Customer Service and Satisfaction
• Importance of customer service in store operations
• Customer-centric approaches to store management
• Handling customer inquiries and complaints
Continuous Improvement
• Kaizen and Lean principles in store operations
• Process optimization techniques
• Continuous improvement culture in stores
Case Studies and Success Stories
• Real-world examples of effective store procedures and practices
• Case studies highlighting successful implementation of store management strategies
• Lessons learned from industry leaders in store operations
Future Trends in Store Management
• Emerging trends and technologies in store operations
• Digital transformation in store management
• Sustainability initiatives in store operations
FOR WHOM:
Stores, Purchasing and Logistics Personnel in the Public and Private Sectors.
Methodology
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical experience, emphasizing the application of learned techniques. This approach ensures that attendees return to their professional environments equipped with both the competence and self-assurance to effectively implement the acquired skills in their responsibilities.
DATE:
1ST BATCH: 13th – 16th May, 2025
2ND BATCH: 25th- 28th Nov, 2025
25, Queen street, Alagomeji Bus Stop, Yaba, Lagos