Effective Information Communication and Records Management

Effective Information Communication and Records Management

Course Objective:
The course aims to equip participants with the necessary knowledge and skills to effectively manage information, enhance communication practices, and maintain accurate records in organizational settings. By the end of the course, participants will be able to:
• Understand the importance of information communication and records management in organizational efficiency and decision-making processes.
• Develop strategies for organizing, storing, and retrieving information in various formats.
• Implement effective communication techniques to facilitate clear and concise information exchange.
• Demonstrate proficiency in using technology tools and platforms for information management and communication.
• Establish protocols and procedures for maintaining accurate and secure records in compliance with regulatory requirements.
• Identify and mitigate risks associated with information security breaches and data privacy violations.
• Enhance collaboration and teamwork through streamlined communication channels and accessible record-keeping systems.
Course Content:
Introduction to Information Communication and Records Management
• Importance of effective information management
• Role of records management in organizational governance
• Overview of regulatory compliance and standards
Information Organization and Classification
• Principles of information organization
• Classification systems and metadata standards
• File naming conventions and folder structures
Communication Techniques and Strategies
• Effective verbal and non-verbal communication skills
• Written communication best practices
• Active listening and feedback mechanisms
Technology Tools for Information Management
• Introduction to document management systems (DMS)
• Email management and etiquette
• Collaboration platforms and virtual communication tools
Records Retention and Disposal
• Records retention policies and schedules
• Secure destruction methods for sensitive information
• Legal and ethical considerations in records disposal
Information Security and Data Privacy
• Threats to information security and data breaches
• Data protection regulations and compliance
• Safeguarding confidential and personal information
Training and Change Management
• Training programs for information management practices
• Change management strategies for implementing new systems
• Continuous improvement and adaptation to evolving technologies
Case Studies and Practical Applications
• Analysis of real-world scenarios and challenges
• Hands-on exercises and simulations
• Best practices for addressing common information management issues

FOR WHOM:
Supervisors, Managers, Senior Executive Secretaries, Confidential Secretaries, Department/Unit Heads in various sections, Admin Officers and Personal Assistants in both the Public and Private Sectors.

Methodology
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical experience, emphasizing the application of learned techniques. This approach ensures that attendees return to their professional environments equipped with both the competence and self-assurance to effectively implement the acquired skills in their responsibilities.

DATE:
1ST BATCH: 18th – 21st Mar,2025
2ND BATCH: 1st – 4th July,2025
3RD BATCH: 4th – 7th Nov,2025