Executive Assistant Course

Partnering Strategically “With” Your Leader
 Understanding the Strategic Role of Today’s Executive Assistant
 Working “With” versus Working “For’” your Leader
 Achieving Higher Engagement and Involvement in your Leader’s Scope
 Self-Empowerment: Creating your Own Mission Statement
 Increasing your Share in Decision-Making
 Developing Forward Thinking: Being a Proactive Thinker

The Power of Emotional Intelligence
 Understanding the Four Dimensions of EI:
 Awareness of Own Role
 Management of Own Responsibilities
 Awareness of Office Politics and Environment
 Management of Stakeholders
 Recognizing How Stress and Feelings Affect Performance
 Applying EI in Building Relations and Dealing with Difficult Situations

Presenting Your Ideas with Passion and Credibility
 Planning for a Convincing Presentation
 Developing and Organizing Objectives and Content
 Delivering the Presentation and Fielding Questions
 Using Visual aids to Support the Presentation

Building and Maintaining Systems
 What is a System? The Why and How of Systems
 Filing Systems: Controlling Documents, e-Filing and Cloud Storage
 Time Management Systems: Planning, Organizing and Controlling
 Idea Generating Systems: Spotting and Implementing Improvements
 Self-Management Systems: Setting your Own Targets and Exceeding Them
 Using Discipline to Maintain and Ensure System Continuity

Negotiating with Suppliers (Internal and External)
 Principles of Successful Negotiations with Internal and External Suppliers
 Negotiation Planning and Tactics
 Aiming at Win-Win Outcomes
 Negotiating for the Long-Term

Event and Conference Organization
 Planning for Events: A Project Management Approach
 Promoting Events and Ensuring Maximum Turn-Out
 Managing and Controlling Events
 Managing Suppliers and the Secrets of Dealing with Hotels and Venues

Protocol and Business Etiquette
 Principles of Business Etiquette
 Phone, e-Mail and Meeting Etiquette
 Understanding Values, Beliefs and Perceptions
 Dealing with Different Personalities and Cultures
 Creating a Personal Brand within the Organization

FOR WHOM:
Senior administrators, office managers, executive assistants and supervisors of junior staff who already possess the essential administration skills and seek to move their career further up.