Facilities Management and Maintenance Training Course

• Understand service delivery and performance management
• Expand your skills and knowledge of all topics relating to facilities management
• Get an update on current best practice in facilities management
• Gain a deeper awareness of the various contexts in which the facilities management function operates
• Appreciate the role of project management in the context of Facility Management
• Appreciate the importance and benefits of good project management
• Understand sustainability in the context of Facility Management
• Evaluate outsourcing key Facility Management operations to third party organisations
• Increase your awareness of health and safety compliance issues, risk management and business continuity plans
Course Content:
AN OVERVIEW OF FACILITIES MANAGEMENT
• What is Facilities Management?
• The Facilities Management process in general
• The 8 key roles of FM
• FM – overhead or profit centre?
• The strategic importance of managing facilities
• Developing an FM plan and team
• Facilities phases, planning and realisation
• Relationship between Facilities Management and Asset Management
ESTABLISHING CONTROL OF SUPPORT SERVICES
• Identifying and reviewing support service requirements
• Profiling current service levels and costs
• Reviewing contracted services
• Outsourcing v in-sourcing
• Contract ‘bundling’ and ‘aggregation’
• Determining and implementing a contract strategy
THE BASIC ELEMENTS OF FACILITIES MANAGEMENT
• Facilities roles
• Types of planning
• Strategic and annual planning
• Life cycle cost principles
• Budgeting principles
• Stakeholder management
• Key issues
• Risks
• Work planning and control
• Performance management
PREVENTIVE MAINTENANCE AND MAINTENANCE STRATEGY
• Disaster recovery plans
• Maintenance concepts
• Understanding RISK
• Risk-Based Maintenance, the methodology
• Developing a risk-based maintenance strategy
• Typical inspection and maintenance tasks for utilities
MANAGING THE WORKPLACE
• People management
• Productivity
• Health, safety, and security
• 5S model
MANAGING THE BUDGET
• Harnessing cost data
• Identify spending patterns
• Building up the budget plan
• Defending the plan
• Control mechanisms and reports
• How to maximise the budget
UNDERSTANDING SERVICE CONTRACTS
• The need for contracts
• Tender terms
• Objectives and understanding what the contractor needs
• Contract structure explained
• Terms and conditions
• Specifications – output v input
• Schedules of tender
• Supplier ‘own’ contracts – common traps!
OUTSOURCING AND CONTRACTING
• What to outsource and what not
• Choosing the right contractor
• How to manage this
• Contract types
• The contracting cycle
• Service Level Agreements
SERVICE DELIVERY AND PERFORMANCE MANAGEMENT
• Continuity of service
• End-user requirements
• Managing service providers
• Managing performance
• SLA’s / KPI’s
• Dealing with poor performance
UNDERSTAND THE ROLE OF PROJECT MANAGEMENT IN FACILITY MANAGEMENT
• Compliance and risk management
• What legislation and who is accountable?
• Developing a safety policy
• Managing safety
• How to carry out a risk assessment
• Permits to work
• Practical guidelines to handling emergencies
• Project Management phases and skills
• Maintenance management essentials
• Continuous improvement in FM
COMPLIANCE AND RISK MANAGEMENT
• What legislation and who is accountable?
• Developing a safety policy
• Managing safety
• How to carry out a risk assessment
• Permits to work
• Practical guidelines to handling emergencies
• Business continuity – FM’s role
UNDERSTAND SUSTAINABILITY IN FACILITY MANAGEMENT
• The sustainability agenda
• Environmental considerations
• CSR
• Innovation
PERFORMANCE MONITORING AND BENCHMARKING
• Continuous improvement
• Target setting as a starting point
• Monitoring performance with KPIs
• The Facilities Management Balanced Scorecard
• Assessments, audits, and benchmarking

Methodology
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical experience, emphasizing the application of learned techniques. This approach ensures that attendees return to their professional environments equipped with both the competence and self-assurance to effectively implement the acquired skills in their responsibilities.

DATE:

1ST BATCH:        6th – 9th May, 2025        

2ND BATCH:       18th – 21th Nov,2025