Hospitality Business Management

Objectives:
• Understand the fundamentals of the hospitality industry
• Develop skills in managing various aspects of a hospitality business
• Learn strategies for providing exceptional customer service and maximizing profitability
Course Content:
• Introduction to the Hospitality Industry
• Overview of key sectors and trends
• Importance of customer service in hospitality
• Hospitality Business Management
• Financial management in hospitality
• Operations and logistics in the hospitality sector
• Marketing and Sales in Hospitality
• Strategies for attracting and retaining customers
• Effective sales techniques in the hospitality business
• Quality Management in Hospitality
• Ensuring quality service delivery
• Implementing quality control measures
• Innovation and Sustainability in Hospitality
• Adopting sustainable practices in the hospitality industry
• Encouraging innovation and creativity in hospitality business operations

FOR WHOM:
All Hotels and Hospitality Management and Staff.

Methodology
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical experience, emphasizing the application of learned techniques. This approach ensures that attendees return to their professional environments equipped with both the competence and self-assurance to effectively implement the acquired skills in their responsibilities

DATE:
1ST BATCH: 7th – 10th May, 2024
2ND BATCH: 3rd – 6th Sept, 2024
3RD BATCH: 10th – 13th Dec, 2024