Improving Operation Performance and Productivity

Improving Operation Performance and Productivity

OBJECTIVE
By the end of this training workshop, participants will be able to:
• Create a high-performance culture
• Streamline processes that are too long and unpredictable
• Engage employees in a way that increases motivation, accountability and ownership
• Track performance gains for all stakeholders
• Create a proactive problem-solving culture

CONTENT
New Organizational Challenges
• The Challenge of Change
• Thinking Strategically about Problems and Opportunities
• The Challenge of conflicting Stakeholder Expectations
• Identifying Management / Shareholder Expectations
• Taking a Holistic approach to Continuous Improvement
• Responsibility and Accountability
• The Drivers of Performance Improvement
Measuring Performance to Enhance Engagement, Accountability and Ownership
• The Importance of having a Modern Measurement System
• Aligning Matrix and the Mission
• Setting SMART Objectives
• Knowing How and When to Benchmark Performance
• The Search for Best Practices
• Planning for Improvement
• Linking rewards to Performance
A Team Approach to Performance Improvement
• Facilitating Team Meetings
• The Role of the Manager in Building Ownership and Commitment
• Knowing How to Facilitate Information, Problem Solving, Decision Making and Planning Meetings
• Tools for Root Cause Analysis: the Fishbone
• Collecting Accurate and Representative Data
• Encouraging creativity through Brainstorming
Process Mapping and Flowcharting
• Process and the Challenge of Variation
• Defining the Opportunity
• Three Alternative Strategies to Developing a Process Map
• Steps to Create a Process Map
• The Power of Benchmarking
• Identifying and Removing Waste, Duplication and Non-value Added Activities
• Redesigning the process to make it “seamless”
• Outsourcing decisions: Best Guidelines to Ensure Success
Implementing Change
• Selling your Ideas: A Method of Presentation that Always Works
• Getting Approval for Radical Improvements
• Managing Change: Possible Reactions from People and How to deal with them
• Forward Thinking: Prioritizing Challenges at Work
• Setting up your First Team
• Creating an Action Plan
FOR WHOM:
Human Resources Managers, Admin Managers, Senior Managers, Directors, Admin Officers and others who perform related functions.

Methodology
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical experience, emphasizing the application of learned techniques. This approach ensures that attendees return to their professional environments equipped with both the competence and self-assurance to effectively implement the acquired skills in their responsibilities.

DATE:
1ST BATCH: 18th – 21st Feb,2025
2ND BATCH: 3rd – 6th June,2025
3RD BATCH: 23rd – 26th Sept,2025