Managing Employee Performance, Behaviour and Attitudes

OBJECTIVE:
By the end of this training course, participants will be able to:
• Explain the meaning of performance management
• Describe how to manage performance decline
• Evaluate the basics of group dynamics
• Differentiate between talent management & succession planning
• List the key competencies of Emotional Intelligence (EI)
• Formulate a business case for appropriate performance appraisal

CONTENT:
Understanding Yourself and Others
• Exploring human psychology
• Your Johari window
• How are attitudes formed?
• Your personality style explored
• Understanding Emotional Intelligence (EI)

Performance Improvement Planning (PIP)
• Introduction to performance management of people
• Understanding performance decline and the factors affecting performance
• Work performance interviewing
• Communication skills for the performance interview
• Managing good performance – behavioural reinforcement theory

Driving Performance through Talent Management
• Talent management – explored
• Employee resourcing: best practices
• Introducing basics of manpower planning
• Flexibility and introducing the ‘flexible firm’
• Differentiating succession management & talent management

Giving Feedback and Making Appraisal Work
• The principles of effective performance appraisal
• Performance management in a multi-cultural setting
• How to deal with common mistakes and minimise failure
• How to structure an appraisal meeting – a step-by-step outline
• Giving feedback with Emotional Intelligence (EI)

Dealing with ‘Difficult’ People
• Providing appropriate career-path planning – supporting development
• Dealing with difficult people and stakeholders
• Behaviour styles – passive, aggressive, passive-aggressive & assertive
• Handling aggression in others
• Personal Action Planning

FOR WHOM:
Human Resources Managers, Admin Managers, Senior Managers, Directors, Admin Officers and others who perform related functions.

Methodology
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical experience, emphasizing the application of learned techniques. This approach ensures that attendees return to their professional environments equipped with both the competence and self-assurance to effectively implement the acquired skills in their responsibilities.

DATE:
1ST BATCH: 14th – 17th Jan,2025
2ND BATCH: 6th – 9th May,2025
3RD BATCH: 19th – 22nd Aug,2025