Masterclass for Secretaries and Personal Assistants

Objective:
• Enhance secretarial and personal assistant skills to support executives and enhance office efficiency.
• Develop advanced organizational and administrative capabilities.
• Master effective communication, time management, and multitasking skills.
Course Content:
Key Responsibilities of Secretaries and Personal Assistants
• Understanding the role and responsibilities of secretaries and personal assistants.
• Supporting executives and managing their calendars effectively.
Effective Communication and Interpersonal Skills
• Developing strong communication skills to interact effectively with executives and clients.
• Mastering professional telephone etiquette and email correspondence.
Time Management and Prioritization
• Techniques for managing multiple tasks and priorities.
• Prioritizing tasks to maximize productivity and efficiency.
Office Organization and Record Keeping
• Organizing documents, files, and records for easy retrieval.
• Implementing efficient office systems and procedures.
Event Planning and Coordination
• Planning and organizing meetings, conferences, and corporate events.
• Coordinating logistics, managing invitations, and ensuring smooth execution.
Business Writing and Correspondence
• Writing clear, concise, and professional business documents.
• Drafting emails, memos, and reports with accuracy and clarity.
Technology and Software Skills
• Utilizing office software (e.g., MS Office Suite, Google Workspace) effectively.
• Managing databases, spreadsheets, and presentations.
Confidentiality and Ethics
• Maintaining confidentiality and handling sensitive information.
• Upholding ethical standards in all aspects of the role.
Problem Solving and Decision Making
• Resolving issues and making decisions independently.
• Handling unexpected situations with confidence and professionalism.
Professional Development and Self-Management
• Continuing education and skills enhancement opportunities.
• Self-management techniques for personal and professional growth.
Networking and Building Relationships
• Developing a professional network and fostering positive relationships.
• Collaborating with colleagues and stakeholders to achieve common goals.
Customer Service and Client Relations
• Providing excellent customer service and managing client relations.
• Anticipating and responding to client needs and inquiries.
Leadership and Team Collaboration
• Demonstrating leadership skills and working effectively as part of a team.
• Supporting team members and promoting a positive work environment.

FOR WHOM:
Executive and personal secretaries, personal assistants, senior clerks, senior administrators and others with the potential to become office managers.

Methodology
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical experience, emphasizing the application of learned techniques. This approach ensures that attendees return to their professional environments equipped with both the competence and self-assurance to effectively implement the acquired skills in their responsibilities.

DATE:
1ST BATCH: 2nd – 4th Apr, 2025
2ND BATCH: 15th – 18th July, 2025
3RD BATCH: 11th – 14th Nov, 2025