Negotiation and Conflict Management in Organizations
Course Fee:
Objectives:
• Understand the principles and strategies of effective negotiation and conflict management.
• Develop skills to navigate complex organizational conflicts and negotiate effectively.
• Apply conflict resolution techniques to improve communication and collaboration within the organization.
Course Content:
• Introduction to Negotiation and Conflict Management
• Definition and importance of negotiation and conflict management
• Overview of the negotiation process and conflict resolution strategies
• Understanding Conflict and Negotiation
• Types of conflict and negotiation
• Conflict styles and negotiation strategies
• Understanding the role of power and influence in negotiation
• Preparation and Planning for Negotiation
• Identifying goals and objectives
• Researching the other party
• Developing a negotiation strategy
• Effective Communication in Negotiation
• Active listening and empathy
• Effective communication techniques
• Managing emotions and stress during negotiation
• Negotiation Techniques and Strategies
• Principled negotiation
• Interest-based negotiation
• Distributive negotiation
• Integrative negotiation
• Conflict Resolution Strategies
• Mediation
• Arbitration
• Negotiation
• Collaborative problem-solving
• Managing Conflict in Organizations
• Identifying and addressing conflict
• Building trust and improving communication
• Managing conflict within teams and departments
METHODOLOGY
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical experience, emphasizing the application of learned techniques. This approach ensures that attendees return to their professional environments equipped with both the competence and self-assurance to effectively implement the acquired skills in their responsibilities.
DATE:
1ST BATCH: 18th – 21st Mar, 2025
2ND BATCH: 1st – 4th July, 2025
3RD BATCH: 28th – 31st Oct, 2025
Course Category
- Human Resource and Admin
- Finance and Accounting
- Internal Audit and Fraud Control
- Stores, Procurement and Supply Chain
- Information Technology
- Aviation and Maritime
- Banking, Investment and Insurance
- Business Communication
- Construction Management & Civil Engineering
- Engineering, Instrumentation and Maintenance
- Entrepreneurship and Business
- Hotel & Hospitality Management
- Law and Contract Management
- Management and Leadership
- Project Management
- Public Relations
- Public Sector
- Sales, Marketing & Customer Service
- Secretaries & Personal Assistants
- Transport & Logistics
- Security and Safety
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VENUE
25, Queen street, Alagomeji Bus Stop, Yaba, Lagos