Professional Skills Improvement Course for Secretaries, PAs, and Admin Officers

Objective:
• Enhance professional skills to increase efficiency and effectiveness in administrative roles.
• Develop advanced organizational and communication abilities.
• Learn modern office management techniques.
• Improve proficiency in using office software and technology.
• Cultivate leadership and interpersonal skills.
• Strengthen time management and multitasking capabilities.
Course Content:
Office Management and Organization
• Best practices for office management
• Techniques for organizing tasks and workflow
• Developing and maintaining efficient filing systems
Advanced Communication Skills
• Professional email and correspondence etiquette
• Effective verbal communication strategies
• Active listening and conflict resolution
Time Management and Prioritization
• Methods for prioritizing tasks and managing time
• Techniques for handling multiple responsibilities efficiently
• Tools and software for time management
Modern Office Technology
• Proficiency in office software (e.g., Microsoft Office Suite, Google Workspace)
• Introduction to project management tools
• Utilizing digital tools for document management
Event Planning and Coordination
• Planning and organizing meetings and events
• Managing logistics and coordinating with vendors
• Creating and distributing event materials
Professional Writing Skills
• Developing clear and concise business documents
• Techniques for writing reports, memos, and proposals
• Editing and proofreading for accuracy
Leadership and Interpersonal Skills
• Building and maintaining professional relationships
• Leadership techniques for administrative professionals
• Team collaboration and support strategies
Confidentiality and Data Security
• Understanding confidentiality in the workplace
• Best practices for handling sensitive information
• Implementing data security measures
Career Development and Continuous Improvement
• Setting career goals and creating a development plan
• Networking and professional growth strategies
• Seeking feedback and continuous learning opportunities

FOR WHOM:
Administrators, executive secretaries, existing or prospective office managers/ senior administrators and others who perform related functions.

TRAINING METHODOLOGY
The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.

DATE:
1ST BATCH: 11th – 14th Feb, 2025
2ND BATCH: 3rd – 6th June, 2025
3RD BATCH: 23rd – 26th Sept, 2025