Aviation Front Desk and Office Management Course

Course Objectives:
• Understand the roles and responsibilities of an aviation front desk and office manager
• Develop effective communication and customer service skills
• Learn about airport operations and procedures
• Gain knowledge of airline ticketing and reservation systems
• Acquire skills in office management and administrative tasks
• Understand the importance of safety and security in the aviation industry
Course Content:
Introduction to Aviation Front Desk and Office Management
• Overview of the aviation industry
• Roles and responsibilities of a front desk and office manager
• Importance of customer service in the aviation industry
Communication and Customer Service Skills
• Effective communication techniques
• Handling customer inquiries and complaints
• Conflict resolution strategies
Airport Operations and Procedures
• Airport layout and terminology
• Airport security procedures
• Passenger and baggage handling
Airline Ticketing and Reservation Systems
• Airline ticketing and fare structures
• Reservation systems (e.g., Sabre, Amadeus, Galileo)
• Ticket issuance and refunds
Office Management and Administrative Tasks
• Office organization and record-keeping
• Travel arrangements and itinerary planning
• Basic accounting and financial management
Safety and Security in Aviation
• Aviation security regulations and guidelines
• Emergency procedures and crisis management
• Hazardous materials handling
Practical Training and Case Studies
• Hands-on practice with reservation systems
• Simulated customer service scenarios
• Case studies on real-world aviation front desk and office management challenges

METHODOLOGY
The training methodology integrates lectures, interactive discussions, collaborative group exercises, and illustrative examples. Participants will acquire a blend of theoretical insights and hands-on practical experience, emphasizing the application of learned techniques. This approach ensures that attendees return to their professional environments equipped with both the competence and self-assurance to effectively implement the acquired skills in their responsibilities.

DATE:

1ST BATCH:        2nd – 4th Apr,                    2025      

2ND BATCH:       5th – 8th Aug,                    2025

3RD BATCH:       25th- 28th Nov,                 2025